At a time in history when journeys and displacements abroad for engineers and specialised technicians are extremely difficult, Senzani Brevetti proves to be innovative once again and keeps offering the usual and punctual assistance to customers worldwide.
The After Sales team is nowadays expert in providing remote assistance, predictive diagnostics and remote maintenance, also thanks to the video monitoring systems installed in the machinery. Senzani can now not only carry out the livestreaming remote final acceptance tests (FAT), but also provide more complex interventions and processes as machinery installation, commissioning and production start-up.
Recently, a solution was delivered in the United Kingdom during the lockdown. This cartoner for chocolates, reaching a production speed of 80 cartons/minute, is the latest machine an important confectioner installed aside other Senzani solutions.
The combination of new systems for assisted installation integrated in the Senzani machinery and Senzani staff expertise in guiding and supporting the customer resulted in the remote installation and final tests and onsite acceptance test (SAT). The customer was therefore able to start the production with no delays, while fully respecting the production planning and contractual performances.
Our journey to introduce the partners representing Senzani in the world continues. We are about to meet Mr. Vicente Alluè (Representaciones Alluè), to approach the features and evolution of the Spanish market.
Which are the main features of your reference market?
We work in a variety of sectors ranging from detergents/chemical to tobacco and from food to coffee and tea. I think the main feature is the continuous evolution of products and packaging, leading customers to demand cutting-edge technologies for their increasing and new production. In our experience, Senzani is a leader in packaging solutions for coffee, detergents and pasta, the company offers products which perfectly suit other sectors as well, such as pet food and confectionary.
What type of clientele do you target?
In the coffee sector, out interlocutors are the main companies operating in the Spanish and foreign market (especially exporting to North America) with a massive production. As for the food and pet food sector, we get in touch with the main corporations that often have their headquarter and production sites in Spain. In the chemical sector (detergents, etc.), Senzani is already a technological leader for many customers, this means our core activities consist in keeping the customer relationship, setting up new production lines, offering upgrades and new formats working with the After Sales Dept. We also work with GDO Mercadona group, triggering most of Spanish projects in almost all sectors.
How did you meet Senzani and why have you chosen the company as a partner?
The demand for capsules packaging solutions, a new challenge for the coffee producers themselves, spurred me to look for an experienced and reliable partner. Senzani has been manufacturing Dolce Gusto capsules cartoning machines for decades now and we got in touch. Together we started working to realise the potential of Senzani machinery range for both primary and secondary packaging in the market.
How do Senzani solutions prove to be competitive in your market?
We offer a valuable product with a cutting-edge technology for coffee producers, we are therefore confident in our competitiveness in many other sectors as well. Senzani has important international reference and this should be a plus and a real advantage.
What does Senzani brand mean in your area?
Extensive experience, reliable products, qualified staff and specialised engineers, ready to work on any project.
Three words your market defines Senzani with:
Experience, Quality, Flexibility.
What feedbacks have Senzani solutions received so far?
Coffee and detergent sectors have given most of feedbacks, but Senzani machinery has also drawn the attention of other sectors (food, died fruit, candies, pet food, etc.). That’s why we’re confident that we’ll achieve very good results.
How would you rate the launch of this partnership?
The results speak for themselves: in 2 years we’ve installed 9 packaging lines in the coffee sector. The signs of interest we receive from the main market players we visited are the grounds for further accomplishments.
Today’s packaging market demands not only a high level of customisation and performance, but also “smarter” solutions to allow the operators’ quick and intuitive management of the production process. Senzani keeps paying particular attention to innovation and set up a series of smart systems integrated in the machines.
The company cooperates with partners like Schneider Electric, a leading supplier of digital solutions for energy management and automation, efficiency and sustainability. Senzani can offer machines that manage energy consumption thanks to brushless motors and drives to recycle the energy that would be lost. Machines can also integrate power meters, which measure consumption and report possible faults.
Operators have the chance to check and access alarms, critical variables, machine documentation, tutorial videos, guided maintenance procedures, web pages, instructions, schemes, etc. in real time via tablet thanks to augmented reality apps and analytics.
Diagnostics becomes more and more efficient thanks to video surveillance systems to constantly monitor the production process most “critical” areas. The aim is to quickly track down cause of a problem from remote so to speed up the response time.
All these innovative solutions are already in place, an important Customer in the food sector has them implemented in a cartoning machine mod. IVFB10 for pasta. A high level of performance, combined with compact design and integrated safety is the mix that looks to the future.
Senzani’s know-how and expertise in tobacco applications and the high level of customisation the company engineers offer: this combination keeps giving great results on the international market.
One the latest supplies was intended for a well-known corporation and a long-standing Senzani partner. The tobacco company was looking for a new solution for a production plant in Turkey dedicated to duty-free products. The machine, already delivered and installed, is a horizontal cartoner mod. CMH, an extremely compact and versatile solution handling a specific carton format to pack cigarette bundles.
The machine is a customised solution with special technical features. It handles the bundles, rotates them to vertically insert the products into the carton and closes the pack without hot-melt glue, flaps are tucked-in. The machine is equipped with an independent double magazine to allow the operator the new cartons loading without working cycle interruptions.
The specific features we listed, the compact footprint and the ease-of-use made the CMH the ideal solution for an articulated repacking plant. After a few months, the Customer’s satisfaction has led to a further demand of the machine model, other CMHs are about to be delivered in another plant, in Europe.