At a time in history when journeys and displacements abroad for engineers and specialised technicians are extremely difficult, Senzani Brevetti proves to be innovative once again and keeps offering the usual and punctual assistance to customers worldwide.
The After Sales team is nowadays expert in providing remote assistance, predictive diagnostics and remote maintenance, also thanks to the video monitoring systems installed in the machinery. Senzani can now not only carry out the livestreaming remote final acceptance tests (FAT), but also provide more complex interventions and processes as machinery installation, commissioning and production start-up.
Recently, a solution was delivered in the United Kingdom during the lockdown. This cartoner for chocolates, reaching a production speed of 80 cartons/minute, is the latest machine an important confectioner installed aside other Senzani solutions.
The combination of new systems for assisted installation integrated in the Senzani machinery and Senzani staff expertise in guiding and supporting the customer resulted in the remote installation and final tests and onsite acceptance test (SAT). The customer was therefore able to start the production with no delays, while fully respecting the production planning and contractual performances.